🚚 Shipping Policy
Effective Date: July 12, 2025
At Zenalignpillow, we are committed to delivering your order safely, promptly, and reliably — no matter where you are in the world. This Shipping Policy outlines how and when you can expect your order to arrive.
🌍 Where We Ship
We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, and select countries in Europe and Asia.
If your country is not listed at checkout, please contact our support team to confirm availability.
📦 Order Processing Time
All orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is processed, we will send you a confirmation email along with a tracking number.
Please note: During peak seasons or promotional sales, processing may take slightly longer, but we always work to ship as quickly as possible.
🚛 Estimated Shipping Times
Shipping time depends on your location and selected shipping method:
- United States & Canada: 5–10 business days
- United Kingdom & Europe: 6–12 business days
- Australia & New Zealand: 7–14 business days
- Asia & Other International Locations: 7–15 business days
These are estimated delivery times and may vary based on customs clearance, local courier delays, or remote delivery zones.
💲 Shipping Costs
Shipping fees are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, which will be clearly indicated on the product or checkout page when available.
🔍 Tracking Your Order
Every order comes with a tracking number. Once your package is shipped, you’ll receive an email with a tracking link so you can monitor its journey.
If your tracking link isn’t working or hasn’t updated, please give it 24–48 hours and contact our team if needed.
⚠️ Customs, Duties & Taxes
Orders shipped outside your country may be subject to import duties, taxes, or customs fees levied by your local government. These charges are the responsibility of the recipient and are not included in the product or shipping price.
We recommend checking with your local customs office for details on import regulations.
❗ Delays & Exceptions
Delivery times may be delayed due to weather, customs processing, or global supply chain disruptions. While rare, we’ll always do our best to keep you informed and assist with any courier-related issues.
📬 Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. Zenalignpillow is not responsible for delays or non-delivery due to incorrect or incomplete shipping details.
🛠 Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with the courier to resolve the issue or send a replacement if eligible.
📩 Contact Us
Have questions about your order or our shipping process?
Our customer care team is here to help.
📧 Email: support@zenalignpillow.com